Empathy in Human Resources Management is something that comes up often. The idea of a stern leader, who rules with an iron fist, is outdated. Today’s leaders are expected to build relationships and trust to ensure they get the most out of employees. HR has the double burden of demonstrating empathy and teaching executives to model this kind of
There may not be an “I” in team, but there is an “I” in disengaged. What does this have to do with leadership? Well, regardless of what, why and where you lead, you — as the leader — are directly responsible for the engagement of those who follow you. It’s up to you to decide
As HR leaders work hard to retain talent during a historic labor shortage, they are trying to show employee appreciation. At the HR Exchange Network Employee Engagement and Experience online event, Mary Shelley, Chief People Officer at Tango Card, shared best practices for rewarding employees to inform them of their value to the organization. In the session, 5
As a business, you are constantly managing your sales funnel–from the first point of contact with a prospect to their purchase of your service. But it doesn’t (and shouldn’t) stop there. Perhaps the most important part of your sales funnel is the follow-up post-sale. It’s in this time of follow-up that you build the ongoing
The right performance management process for your organization depends in large part on what you want to accomplish with it and what you’re willing to invest in it. Here are some principles to keep in mind when deciding on your policy and performing assessments: Performance reviews are often stressful and difficult because the employees don’t
Think for a minute about all you have done today. Now, from that list of tasks, how many would you say you have done well? Again, from the list of tasks you feel you’ve done a good job on, how many were you praised for by your manager or even a co-worker? We all crave
There has been so much written on leadership in the last year, it’s hard to keep track of it all. Leaders should be storytellers, communicators, holistic, strategic, encouraging, creative, conservative, risk taking, ethical, competitive, inspiring and a whole host of other attributes. There are countless books currently available on the subject, and it would not
There is never a better time to look towards the future than right now. Goal setting does not need to be constrained to the start of a new year. So, let’s look at three helpful tips for effective goal setting. First, what is a goal? A goal is defined as “the object of a person’s
If you search Merriam-Webster for the meaning of “leader,” you will find some interesting definitions: Something that leads: such as something that ranks first A person who leads: such as a person who has commanding authority or influence Now, think of those in leadership in your life. Do they line up with these definitions of
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